1. Free 3-Day Trial

How the Trial Works:

• Full access to all features during the 3-day trial
• No credit card charge until trial ends
• Cancel anytime during the trial - no charge
• After 3 days, your subscription automatically starts and billing begins

2. Refund Policy After Trial

2.1 Weekly & Monthly Subscriptions

2.2 Yearly Subscriptions

3. Cancellation Policy

You may cancel your subscription at any time. Here's what happens:

3.1 Cancelling During Trial

• No charge at all
• Access ends immediately
• You can sign up again later

3.2 Cancelling Weekly/Monthly Subscriptions

• Your subscription will not renew at the end of the current billing period
• You keep full access until your paid period ends
• No refund for the remaining time in your current billing period
• Your progress and data are saved for 2 years
• You can resubscribe anytime and pick up where you left off

3.3 Cancelling Yearly Subscriptions

• You'll receive a prorated refund (see section 2.2 above)
• Access ends when the refund is processed
• Your progress and data are saved for 2 years

4. How to Cancel

To cancel your subscription:

1. Log into your NurseLearn account
2. Go to Account Settings
3. Click "Manage Billing & Payment Methods"
4. In the Stripe Customer Portal, click "Cancel subscription"
5. Confirm cancellation

Or email us at support@nurselearn.co and we'll cancel it for you.

5. How to Request a Refund (Yearly Plans Only)

To request a prorated refund for a yearly subscription:

1. Email us at support@nurselearn.co
2. Include your account email and "Yearly Refund Request" in the subject line
3. We'll calculate your prorated refund and confirm the amount
4. We'll process your refund within 2-3 business days
5. Refund will appear on your statement in 5-10 business days

6. Exceptions & Special Circumstances

6.1 Technical Issues

If you experience significant technical issues that prevent you from using the Service, contact us immediately. We'll work to resolve the issue or may offer a partial refund at our discretion.

6.2 Billing Errors

If you're charged incorrectly (e.g., double-charged, charged after cancellation, charged during trial), we'll refund the erroneous charge immediately.

6.3 Account Termination

If we terminate your account for violating our Terms of Service, no refund will be provided.

6.4 Extraordinary Circumstances

In rare cases of hardship (severe illness, family emergency, etc.), we may offer a refund or credit at our sole discretion. Contact us to discuss your situation.

7. No Refunds for Exam Failure

8. Switching Tiers

If you want to switch nursing tiers (e.g., from LPN to RN):

• You can switch at any time in your account settings
• The new tier takes effect immediately
• Your next billing cycle will reflect the new tier's pricing
• No refunds or prorated credits for tier changes

9. Questions?